Contact
US store information
If your shipping address is in Asia, Australasia, the Caribbean, Mexico, Canada or the US, you should switch to the US STORE before creating your account and/or making a purchase. You can easily tell which store you are in by the link in the bottom of the main menu bar or by whether the products in the shop are displayed in US dollars or Euros.
If you need assistance, please contact customer service.
NOTE: If you attempt to check out from the wrong store, you will be given the opportunity to switch stores during checkout, but due to the differing availability of items in each country, you will lose the items in your cart as a result.
EU store information
If your shipping address is in Europe you should switch to the EU STORE before creating your account and/or making a purchase. You can easily tell which store you are in by the link in the bottom of the main menu bar or by whether the products in the shop are displayed in US dollars or Euros.
If you need assistance, please contact customer service.
NOTE: If you attempt to check out from the wrong store, you will be given the opportunity to switch stores during checkout, but due to the differing availability of items in each country, you will lose the items in your cart as a result.
Delivery Info
The US store uses UPS. We'll ship your order within 48 hours using UPS Ground, 2nd Day Air, or Next Day Air. For specific delivery times, please visit the UPS Calculation Page; enter your address and our warehouse's (599 Gotham Parkway, Carlstadt, NJ 07072), and you'll be all set.
For orders shipping to Asia, Australasia, the Caribbean, Mexico and Canada US Postal Service will be used. We'll ship your order within 48 hours using USPS Priority Mail International.
The EU store ships from Ireland using AnPost. We'll ship your order within 48 hours from our facility in Ireland via RegisteredPost - delivery typically takes 3 to 4 days. If it takes any longer than that, we'll have the tracking information necessary to find the package.
Service Countries
NORTH AMERICA
Canada
Mexico
USA
ASIA
Hong Kong
Japan
South Korea
AUSTRALASIA
Australia
New Zealand
EUROPE: EEA Member Countries
Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
United Kingdom
